Refund Policy

1. Overview

At Traventrix Routes, we are dedicated to delivering exceptional travel planning services that exceed your expectations. We understand that circumstances may change, and we have developed this Refund Policy to address those situations fairly and transparently.

This Refund Policy applies to all service plans purchased through our website or through direct engagement with our team, including the Explorer, Voyager, and Odyssey plans, as well as any custom enterprise plans. Please read this policy carefully before purchasing our services, as it forms part of our contractual agreement with you.

By purchasing any of our services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.

2. Refund Eligibility

Refund eligibility depends on the stage of service delivery at the time of your cancellation request. Our travel planning process involves significant upfront research, analysis, and creative work, which is reflected in our refund structure.

2.1 Full Refund (100%)

You are entitled to a full refund of the service plan purchase price if all of the following conditions are met:

• You submit a cancellation request within 48 hours of your purchase.
• No planning work has been initiated by our team. Planning work is considered initiated once your travel preferences have been reviewed and an initial consultation has been conducted.
• The cancellation request is submitted in writing via email to our support team.

2.2 Partial Refund (50%)

A partial refund of 50% of the service plan purchase price may be issued if:

• You submit a cancellation request after 48 hours of purchase but before the first itinerary draft has been delivered to you.
• Our team has begun preliminary research and planning work but has not yet produced a deliverable document.
• The cancellation request is submitted in writing via email to our support team.

2.3 Partial Refund (25%)

A partial refund of 25% of the service plan purchase price may be issued if:

• You submit a cancellation request after the first itinerary draft has been delivered but before the final version has been approved.
• Substantial planning work, including research, route design, and content creation, has been completed.
• The cancellation is not due to dissatisfaction with the quality of work (in which case, we will work with you through additional revisions to resolve your concerns).

2.4 No Refund

No refund will be issued in the following circumstances:

• The final itinerary has been delivered and approved by you (either explicitly or through the passage of 14 days without objection following delivery).
• You have used any portion of the itinerary for travel or booking purposes.
• You fail to provide requested information or become unresponsive for more than 30 consecutive days during the planning process without prior notification.
• Cancellation is requested after the scheduled departure date of your planned trip.

3. Refund Schedule Summary

Stage	Timeframe	Refund
Before work begins	Within 48 hours of purchase	100%
Research in progress	Before first draft delivery	50%
Draft delivered	Before final approval	25%
Final itinerary approved	After delivery and approval	0%

4. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to our support team at support@traventrixroutes.com with the subject line "Refund Request — [Your Full Name]."
• Include your order confirmation number or purchase date, the name on the order, and a brief explanation of the reason for your refund request.
• Our team will acknowledge your request within 2 business days and review your case.
• Once your refund has been approved, we will process the refund within 7 to 10 business days. The refund will be issued to the original payment method used at the time of purchase.

Please note that processing times for refunds may vary depending on your bank or payment provider. Some financial institutions may take an additional 5 to 10 business days to reflect the refund in your account.

5. Service Satisfaction Guarantee

Before considering a refund, we strongly encourage you to take advantage of the revision rounds included in your service plan. Our goal is to create an itinerary that you absolutely love, and we are committed to working with you to achieve that outcome.

• Explorer Plan: 1 round of revisions included.
• Voyager Plan: 3 rounds of revisions included.
• Odyssey Plan: Unlimited revisions included.

If you are unsatisfied with your itinerary for any reason, please communicate your specific concerns to your assigned travel planner. We will make every reasonable effort to adjust the itinerary to meet your expectations before processing any refund request.

6. Force Majeure and Extraordinary Circumstances

We recognize that travel plans can be disrupted by events beyond anyone's control, including natural disasters, pandemics, government travel restrictions, political instability, airline strikes, and other force majeure events.

In such cases, we offer the following options at our discretion:

• Itinerary Modification: We will rework your existing itinerary to accommodate changed circumstances, including alternative destinations, adjusted dates, or modified routes, at no additional charge.
• Service Credit: We may issue a service credit equal to the full value of your purchase, valid for 24 months, which can be applied to any future service plan.
• Partial Refund: In extreme circumstances where neither modification nor credit is viable, we may issue a partial refund on a case-by-case basis.

Force majeure refund requests must be supported by relevant documentation, such as government advisories, airline cancellation notices, or medical certificates.

7. Plan Upgrades and Downgrades

If you wish to upgrade your service plan (e.g., from Explorer to Voyager, or from Voyager to Odyssey) before the final itinerary has been delivered, you may do so by paying the difference in price between the two plans. No refund is issued for upgrades.

Downgrades from a higher plan to a lower plan are permitted only before any planning work has begun. If planning work has already started, the original plan pricing applies and no partial refund for the difference will be issued. This is because higher-tier plans involve more extensive research and resource allocation from the outset.

8. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. We are committed to resolving any issues promptly and fairly through direct communication.

Initiating a chargeback without first attempting to resolve the matter with us may result in the suspension of your account, forfeiture of any service credits, and potential legal action to recover the disputed amount plus associated costs. If a chargeback is filed and subsequently reversed in our favor, you will be responsible for any fees or penalties incurred by us as a result of the dispute process.

9. Gift Purchases

If a service plan was purchased as a gift, refund requests must be submitted by the original purchaser (the person who made the payment). The refund will be processed to the original payment method. Gift recipients are not eligible to request refunds directly but may contact us regarding service modifications or credits.

10. Policy Amendments

Traventrix Routes reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The Refund Policy in effect at the time of your purchase will govern your refund eligibility. We encourage you to review this policy periodically.